Introduction Privacy Policy is intended to help you understand why we collect your personal data and how we use it. Please take time to read it carefully.   This policy is related to all of you who purchase and use our products or services through our stores, by phone, apps or through our website.   Your own safety When you make a purchase or use the services we offer, you entrust us with your data. That is why we prioritize, listen to, and consider your opinion and wishes, so that we can understand your expectations and ensure that they are reflected in our business decisions. We pledge to maintain your trust.   Our Privacy Policy on the Protection of Personal Data provides detailed information regarding when and why we collect your personal data, how we use and process it, for how long we keep it and finally, under what terms we can share it with others.   Data collection Whenever you visit one of our points of sale (e.g., shops, websites, social media), we ask for some personal information.   This information may include:
  • Personal data such as name, address, email address, phone number and other contact information. This data is collected whenever you purchase a product from our stores or with your first registration to our online services, e.g., when you do a market research, a comment on social media (Facebook, Twitter, YouTube), participate in one of our contests, etc.
  • Account information, such as username and other IDs or credentials used to access our online services.
  • Device information.
  • IP address and Cookies.
  When do we ask for your personal data:  
  • When you buy products in our stores or through our call center.
  • When you register to use our online services.
  • When you request to receive updates on marketing promotions.
  • When you participate in one of our contests or when you complete one of our customer surveys.
  • When you subscribe to our rewarding programs.
  • When you submit
  How we process your personal data We process your personal data when we are going to enter a contract with you or for specific purposes, including:  
  • processing orders and payments for products and services you have purchased or for a refund.
  • promotions about our products and services or services offered by our partners that we believe you may be interested in in case we have obtained your consent to contact you.
We may use and process your personal data if you have given us your consent for the following:  
  • update when a product is available again
  • contact you by email or text message about our products and services, competitions, offers, promotions, or special events.
  • for your reward in the context of participation in the Company’s reward programs.
  Legal interest We may use and process your personal data, when necessary, based on our legal interests as a business for the following purposes:  
  • to provide support to our customers, respond and communicate with you about any requests
  • to respond to questions, complaints, demands and comments
  • to communicate with you about orders, purchases, or accounts
  • to provide you with material that may interest you and navigate our websites
  • to inform about promotions (in which we rely on your consent), e.g., to customize communications or send targeted messages through social networks and third-party platforms
  • to perform data analysis, including consumer research, trend analysis and economic analysis
  • to help us understand more about you as customers, about the products and services you consume, about the preferred way you consume and shop, so that we can serve you better
  • to operate, evaluate and improve our activities, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving our products, offers, promotions and online services and other technologies
  • to comply with your requests regarding the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this record on our removal lists so that we can comply with your request)
  • to use or disclose your personal data (for example regarding an investigation by a public authority), where we have a legal right or duty
  • to preserve the right to contact you regarding overdue debts either directly or through third-party partners
  • to protect, detect and prevent fraud and other criminal acts, claims and other obligations
  • for network and information security, to protect your information from loss, damage, theft, or unauthorized access.
Legal obligations Compliance We will use your personal data to comply with our legal obligations, such as:  
  • to identify you when contacting us
  • to verify your personal data
  • to assist public authorities, e.g., police.
For your own “benefit” We will use your personal data for your own “benefit” for example:  
  • we may need to contact you if there is a potential risk for your safety from a product you purchased or to recall it.
we use automated information for purposes such as:
  • to personalize the experience of our visitors to our online services
  • supply of material (including advertising) customized to meet your own interests and the way you browse our online services
  • proper business management.
We use this information to help diagnose technical and service-related problems, to manage online services, to identify users of our online services, to target advertising, and gather demographic information about our customers. We use automated information to determine usage patterns and how we can customize our services to better suit your needs. We may also use the collected information in other ways, for which we inform you about at the time your data is collected, so that we can customize our services to better meet your needs. How we share your personal data The Company may share personal information within the Dixons Carphone Group. Members of the Dixons Carphone group who receive this information are not permitted to use or disclose the information except where there is consent. Our service providers We work with suppliers and organizations, who may process your personal data on our behalf provided that they comply with the security rules regarding the protection of personal data. We only share information that allows them to provide their services to us or to facilitate the offered services to you. For example, some of our product suppliers promote advertisements for our products as well as for the products of our partners, suppliers and third parties. Provided that you have given your consent and agree to be informed of our promotions, you may see online advertising that we have placed on websites you visit or in interactive services you use. Other organizations and individuals We may in some cases transfer your personal data to other organizations. For instance:
  • If we are asked by a public or regulatory authority such as the police or the ministry of labor, then we are obliged under the codes of conduct to transfer your personal data.
  • We may share information with fraud prevention agencies to avoid possible such actions (e.g., Electronic Crime Prosecution)
Responding to requests from individuals (or their representatives) seeking to protect their legal rights or rights of others. International transfers of your personal data Occasionally we may transfer personal data to suppliers that are based outside the European Economic Area (EEA). Your personal data will continue to be subject to appropriate safeguards as provided by law. In case we transfer information to our agents or advisers outside the EEA, we will ensure that data is protected in the same way as they would be within the EEA. Marketing When registering in our customer list, we use the information you provide for a variety of reasons such as:
  • To inform you about our latest products or offers
  • To contact you in case we need to receive or provide additional information
  • to check your level of satisfaction.
We may use your personal data to send marketing messages if we have your consent or a specific reason e.g., to inform you about a recall of a product you have purchased. So, if we have your consent, contact can be held via post, email, text message or social media. We can also promote products or services with push notifications and ads through apps. This is when we have a business or commercial reason to use your information although we will always provide you with the option to deactivate marketing contact. It is possible that we ask you to confirm or update your personal data when you purchase new products in the future or when there is a change to the legislation, regulation or structure of our business. We gather statistical data on opening emails and clicks using industrial technologies to help us monitor and improve our online newsletters. You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of any of our emails. Please note that if you opt out of receiving marketing messages, we may continue to contact you about your transactions, account, customer surveys and contests that you may have expressed interest in.     Your Privileges According to GDPR regulation, the following privileges are in force:   Access and Information You can obtain information regarding the purpose of data collection and the duration that this data will remain in our  archives.   Correction You can suggest changes of inaccurate information or even offer complementary information about you.   Restriction and objection of processing You have the right to ask us to restrict or even block the processing of your personal data if you question the accuracy of the information we hold about you, if you realize that we are processing your data in an illegal way or if you no longer want to receive promotional messages about our products and services.   Portability You can ask us to transfer your personal data to another organization on your behalf.   Deletion Finally, you can contact us in writing to delete your personal data, when they are no longer necessary regarding the purpose of collection or if you wish to withdraw your consent to the processing of them or in case you have noticed that your personal data is processed illegally in violation of the GDPR Regulation.   If you wish to exercise these rights, please contact us:   – By sending e-mail to:info@man2man.gr   – By letter to the address: Egnatia 46, Thessaloniki, Man2Man   – Through our store   Make sure you have all the necessary documents along with your application. Your request will be processed within 30 days from the date of receipt, however, this can be extended up to two months when a request is complex or numerous.   Note: We would like to inform you that the submission of α request is free. However, a reasonable fee may be applied in case a request is proven to be unfounded or excessive, especially if it is repeated. How long we keep your personal data We will keep your personal data for as long as you are a customer of man2man.gr. Once you stop being a customer, we may retain your data for up to 7 years. However, the duration may be prolonged for legal or tax-related purposes. On such occasions, we will ensure that your privacy is protected and used only for these purposes. In addition, we do not retain personal information in an identifiable form for longer than necessary. Finally, we will retain your data for as long as we have active consent for the reasons given. Links to other websites Our website may contain links to other websites which we do not control. In case you are directed to a third-party website, we strongly suggest to read their privacy statements. Social media We use social media such as Facebook, Google, YouTube, Instagram and Twitter. This way data can be retrieved. If you are logged in any of them, the network can match your visit to the website with the user account. If you are a user of a social network and do not want the data retrieved from your visit to our website to be connected, you must first log out of your social network before visiting our website. Complaints to the Data Protection Authority You have the right to complain to the Personal Data Protection Authority or ICO (Information Commissioner’s Office), if you are concerned about the way in which we have processed your personal data, please visit the ICO’s website for more details. Policy changes We may revise this policy by posting an updated version on our website or by contacting you via email. This policy has been reviewed on 01/09/2021.